- The United Arab Emirates is our country of residence, and local law governs. All disputes arising out of it will be exclusively handled by a court of competent jurisdiction in the United Arab Emirates.
- Payments will be accepted in AED using Visa or MasterCard debit or credit cards.
- We will not trade with OFAC or sanctioned nations, nor will we provide any services to them.
- Customers who are minors or under the age of 18 are not allowed to register as users of the website or transact using the website.
- The cardholder must keep a copy of transaction records, as well as merchant policies and guidelines.
All product and service features, materials, specifications, goods, and pricing stated or displayed on this website are subject to change without notice at any time. Weights, measurements, and similar descriptors are provided for convenience only and are approximate. We make every effort to accurately depict the features and colors of our items; however, the actual color you see depends on your computer system, and we cannot guarantee that your computer will display such colors correctly. The availability of any products or services on this website at any given time does not imply or guarantee their availability at any subsequent time. You must comply with all local, state, and international laws that apply to the ownership, use, and sale of any item acquired from this website. By placing an order, you ensure that the items will only be used in legal ways.
Visa, Mastercard, American Express, PayPal, Apple Pay, Cash on Delivery, and online credit are currently accepted for Orders placed on our Website. We also offer a payment plan through third-party providers (each a "Delayed Payment Provider") on orders over 1000 AED, provided you meet the eligibility conditions and enter into a contract with the Delayed Payment Provider. Orders up to 50,000 AED are eligible for Cash on Delivery. By providing payment information on our Website, you represent and warrant that you have the legal authority to pay using those details. We reserve the right to deny orders without liability to you if we find that payments are not authorized, the payment method is invalid, or you are not authorized to use the specified tender type. For the convenience of our customers, Gemaee offers various payment options. To authenticate your order, we may request additional personal documents, such as a passport copy or a photo ID, if you pay by credit card, debit card, or Apple Pay. Payment using a Delayed Payment Provider may require additional personal information and be subject to credit checks. This is necessary to verify the buyer's identity and protect the cardholder from fraudulent payments. If Gemaee suspects fraudulent or suspicious activity, it reserves the right to suspend or terminate your account's payment options and deny any and all current or future use of the site's payment options (or any portion thereof). The Website is not obligated or accountable for notifying users regarding changes to the website's payment options (or any portion thereof). Users are responsible for contacting Gemaee to have the payment options reinstated. Please note that our website may contain links to third-party websites, provided for your convenience. We have no control over, and take no responsibility for, the content, privacy policies, or practices of any third-party sites or services, and we do not endorse or verify them (including the Delayed Payment Provider). We make no warranties or representations regarding the authenticity, completeness, or timeliness of any content provided by anyone other than us on our website or apps. It is essential to carefully review all third-party terms and conditions and privacy policies.
Installment Payments :
You can choose to pay for your purchases in monthly installments, subject to your bank's terms and conditions. This option will be offered to you during Secure Checkout, where you can choose the duration of the installment plan, including any applicable fees or interest. We also offer payment plans through Delayed Payment Providers. The types of delayed payments available and eligibility requirements may vary depending on the provider. The use of a Delayed Payment Provider's service is subject to the provider's terms and conditions, and we are not responsible for their actions or omissions. These payment options will be presented to you during Secure Checkout, allowing you to select the installment duration and review associated fees or interest. Please note that if you return or cancel an item for which you have chosen to pay in installments, you will need to contact your bank to terminate the installment plan and address any applicable processing fees. If you paid using a Delayed Payment Provider, your refund will be processed according to the seller's terms and conditions. PayPal Payments: Orders completed through PayPal will be directed to the PayPal page.
Prices on the Website are quoted in AED and do not include optional services, delivery charges, taxes, or tariffs that the purchase may be subject to. Any additional charges will be displayed before you complete your purchase. If you make a purchase with a payment card not denominated in AED, your payment will be subject to the currency exchange rate applied by your card issuer at the time of payment. Shipping prices, taxes, and duties depend on the destination you choose, the items and services you purchase, and the selected delivery method. For more information on delivery options, please refer to our Delivery section. 1. If your order has already been processed: a. We may cancel the Order (or a portion of it), arrange for the mispriced item(s) to be collected from your original Order delivery address in the UAE, and provide you with a full refund, including original Order delivery fees, taxes, and customs (if applicable). b. If the price you paid is less than the item's actual price, we will honor the price in your Order. c. If the amount you paid is higher than the item's actual price, you will be refunded the difference. 2. If your order has not yet been processed, we will contact you as soon as possible and only process it (or part of it) once you confirm your agreement to purchase at the correct price, or we will cancel it (or part of it) and refund your payment in full.
Pricing and Availability:
While we strive to ensure that all details, descriptions, and prices appearing on the Website are accurate, errors may occur as this information is provided to us by the Partners. If we discover an error in the price of any products you have ordered, we will notify you as soon as possible, giving you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, your order will be considered cancelled. If you have already paid for the products, you will receive a full refund as soon as possible.
As described above, the contract for purchasing products is between you and the relevant Partner. When you buy products through the Website, we will receive payment from you and hold those funds on behalf of the Partner, transferring the relevant amount to the Partner after the products are provided to you. We require that all Partners using the Website maintain reasonable business policies in line with our own business policies. However, we cannot be responsible for the business policies of the Partners. If you are dissatisfied with the product or service you receive from a Partner, please contact us, and we will liaise with the relevant Partner on your behalf to attempt to resolve the issue.