Terms and Conditions

These terms and conditions of website use ("Terms and Conditions") (together with the documents referred to on it) explain the terms of use on which you may access and use our website, www.gemaee.com ("Our Site"), as a guest. Please carefully read these Terms and Conditions before you start using the website. By using Our Site, you indicate your acceptance of these Terms and Conditions and your agreement to abide by them. If you do not agree with these Terms and Conditions, you are not authorized to use Our Site. We retain the right to change or modify these terms and conditions at any time without prior notice. Your use of www.gemaee.com after any such changes signifies your agreement to follow and be bound by the updated terms and conditions. Therefore, we recommend that you review these terms and conditions every time you use our website. Some provisions in these Terms and Conditions may be superseded by provisions or notices posted elsewhere on Our Site.


Eligibility :

  • The United Arab Emirates is our country of residence, and local law governs. All disputes arising out of it will be exclusively handled by a court of competent jurisdiction in the United Arab Emirates.  
  • Payments will be accepted in AED using Visa or MasterCard debit or credit cards.  
  • We will not trade with OFAC or sanctioned nations, nor will we provide any services to them.  
  • Customers who are minors or under the age of 18 are not allowed to register as users of the website or transact using the website. 
  • The cardholder must keep a copy of transaction records, as well as merchant policies and guidelines.  


Registration :
You can use the Website as a "guest check-out" user or create an Account by registering your details to access the Website's features and services. If you're an Amber or Facebook member, you can also use your Amber or Facebook credentials to log in. It's your ongoing responsibility to ensure that the personal and payment information you provide to us is accurate, complete, and valid. Please contact us through our "Contact Us" page to update your information. Keep your password and account information confidential and secure. Our customer care representatives will never ask for your password. While we are committed to following our Privacy Policy, we cannot be held liable for any losses resulting from the misuse of such information. If you believe your account has been compromised, please contact us immediately. By registering or placing an Order on the Website, you confirm that you meet the Eligibility conditions outlined above and that the information you provide is true and accurate in every way. We also allow commercial businesses to register with us. You agree to take responsibility for any actions that occur under your account and password, and you are responsible for maintaining the security of your account and password information. Gemaee L.L.C-FZ and its website reserve the right to deny service, close accounts, delete or modify content, and cancel orders. By placing an order, you represent that you are at least 18 years old, providing correct, truthful information, and having the authority to make the purchase from www.gemaee.com.


Privacy and Cookie Policy :

Please visit our privacy and cookie policy to learn how we handle your data.


Orders :
All product and service features, materials, specifications, goods, and pricing stated or displayed on this website are subject to change without notice at any time. Weights, measurements, and similar descriptors are provided for convenience only and are approximate. We make every effort to accurately depict the features and colors of our items; however, the actual color you see depends on your computer system, and we cannot guarantee that your computer will display such colors correctly. The availability of any products or services on this website at any given time does not imply or guarantee their availability at any subsequent time. You must comply with all local, state, and international laws that apply to the ownership, use, and sale of any item acquired from this website. By placing an order, you ensure that the items will only be used in legal ways.


Payment :
Visa, Mastercard, American Express, PayPal, Apple Pay, Cash on Delivery, and online credit are currently accepted for Orders placed on our Website. We also offer a payment plan through third-party providers (each a "Delayed Payment Provider") on orders over 1000 AED, provided you meet the eligibility conditions and enter into a contract with the Delayed Payment Provider. Orders up to 50,000 AED are eligible for Cash on Delivery. By providing payment information on our Website, you represent and warrant that you have the legal authority to pay using those details. We reserve the right to deny orders without liability to you if we find that payments are not authorized, the payment method is invalid, or you are not authorized to use the specified tender type. For the convenience of our customers, Gemaee L.L.C-FZ offers various payment options. To authenticate your order, we may request additional personal documents, such as a passport copy or a photo ID, if you pay by credit card, debit card, or Apple Pay. Payment using a Delayed Payment Provider may require additional personal information and be subject to credit checks. This is necessary to verify the buyer's identity and protect the cardholder from fraudulent payments. If Gemaee L.L.C-FZ suspects fraudulent or suspicious activity, it reserves the right to suspend or terminate your account's payment options and deny any and all current or future use of the site's payment options (or any portion thereof). The Website is not obligated or accountable for notifying users regarding changes to the website's payment options (or any portion thereof). Users are responsible for contacting Gemaee L.L.C-FZ to have the payment options reinstated. Please note that our website may contain links to third-party websites, provided for your convenience. We have no control over, and take no responsibility for, the content, privacy policies, or practices of any third-party sites or services, and we do not endorse or verify them (including the Delayed Payment Provider). We make no warranties or representations regarding the authenticity, completeness, or timeliness of any content provided by anyone other than us on our website or apps. It is essential to carefully review all third-party terms and conditions and privacy policies.


Installment Payments :
You can choose to pay for your purchases in monthly installments, subject to your bank's terms and conditions. This option will be offered to you during Secure Checkout, where you can choose the duration of the installment plan, including any applicable fees or interest. We also offer payment plans through Delayed Payment Providers. The types of delayed payments available and eligibility requirements may vary depending on the provider. The use of a Delayed Payment Provider's service is subject to the provider's terms and conditions, and we are not responsible for their actions or omissions. These payment options will be presented to you during Secure Checkout, allowing you to select the installment duration and review associated fees or interest. Please note that if you return or cancel an item for which you have chosen to pay in installments, you will need to contact your bank to terminate the installment plan and address any applicable processing fees. If you paid using a Delayed Payment Provider, your refund will be processed according to the seller's terms and conditions. PayPal Payments: Orders completed through PayPal will be directed to the PayPal page.


Prices :
Prices on the Website are quoted in AED and do not include optional services, delivery charges, taxes, or tariffs that the purchase may be subject to. Any additional charges will be displayed before you complete your purchase. If you make a purchase with a payment card not denominated in AED, your payment will be subject to the currency exchange rate applied by your card issuer at the time of payment. Shipping prices, taxes, and duties depend on the destination you choose, the items and services you purchase, and the selected delivery method. For more information on delivery options, please refer to our Delivery section. 1. If your order has already been processed: a. We may cancel the Order (or a portion of it), arrange for the mispriced item(s) to be collected from your original Order delivery address in the UAE, and provide you with a full refund, including original Order delivery fees, taxes, and customs (if applicable). b. If the price you paid is less than the item's actual price, we will honor the price in your Order. c. If the amount you paid is higher than the item's actual price, you will be refunded the difference. 2. If your order has not yet been processed, we will contact you as soon as possible and only process it (or part of it) once you confirm your agreement to purchase at the correct price, or we will cancel it (or part of it) and refund your payment in full.


Pricing and Availability:
While we strive to ensure that all details, descriptions, and prices appearing on the Website are accurate, errors may occur as this information is provided to us by the Partners. If we discover an error in the price of any products you have ordered, we will notify you as soon as possible, giving you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, your order will be considered cancelled. If you have already paid for the products, you will receive a full refund as soon as possible.


Conclusion :
As described above, the contract for purchasing products is between you and the relevant Partner. When you buy products through the Website, we will receive payment from you and hold those funds on behalf of the Partner, transferring the relevant amount to the Partner after the products are provided to you. We require that all Partners using the Website maintain reasonable business policies in line with our own business policies. However, we cannot be responsible for the business policies of the Partners. If you are dissatisfied with the product or service you receive from a Partner, please contact us, and we will liaise with the relevant Partner on your behalf to attempt to resolve the issue.