FAQs
Gemaee is a Dubai-based retailer of authenticated pre-owned luxury bags, watches, jewellery and accessories. Every item is physically inspected and authenticated by our in-house experts before it is listed for sale.
Yes. Every piece is physically inspected and authenticated by our in-house experts before it is listed and is covered by our authenticity guarantee. If an item is ever proven inauthentic with verifiable proof, you are entitled to a full refund.
Return and exchange terms depend on the item category: footwear and jewellery are non-returnable and non-exchangeable, while other items may be exchanged within 2 days of delivery, subject to inspection and our eligibility conditions. Please see our Return & Exchange policy for full details.
Delivery is free on all orders within the UAE, with next-day delivery available in Dubai. Orders to GCC countries typically arrive within 5 to 7 working days and international orders within 12 to 14 working days.