Within 7 days after purchase, new, unused full-price products purchased from our online shop may be exchanged with an original receipt. The goods cannot be replaced after 7 days. Customers can use our website to seek an exchange or refund.
On all merchandise, we have a no-refund policy. It is not possible to exchange or refund sale items. An exchange will not be permitted unless all merchandise is returned in sellable condition.
We have the right to refuse any exchange that does not include the original receipt.

Communications via electronic means You consent to receive electronic messages from us when you visit our website and/or send us an email. You agree that any legal need that such communications be in writing is satisfied by all agreements, notices, disclosures, and other communications that we send you electronically.

You may cancel or change your Order at any moment before it is listed as "Processed" on our online Order monitoring system. If you do, we will either cancel it for free and offer a full refund, or (ii) try our best to change it, subject to stock availability and any related price adjustments. If your order has already been processed, please wait for it to arrive and then use the Returns process.

Your use of the Website and its contents does not grant you any copyright, design, trademark, or other intellectual property rights in the Content (as defined below), including our software, HTML, or other code. All of the Content discussed or displayed on this Website, including third-party trademarks, designs, and related intellectual property rights, is normally protected by national and international intellectual property laws and treaties. You may only use the Content in ways that we or the content's licensor have expressly approved. Any copying or dissemination of the Content is illegal and subject to civil and criminal consequences. Without limiting the foregoing, linking, commercially exploiting, copying, and using the above-mentioned materials for publication, reproduction, or distribution on any other server, location, or support is explicitly banned. You may, however, make one copy for the sole purpose of viewing Content for your own personal use.

"Content" is defined as any images, pictures, including all image rights, sounds, music, video, audio, or text on this Website, in addition to the Intellectual Property rights specified above. We have taken every effort to ensure the accuracy and completeness of the material on the Website, but we cannot guarantee that the Content is error-free. We also give no guarantee that the Website's or Content's functional elements will be error-free, or that this Website or the servers that host it will be free of viruses or other dangerous components. We always urge that you use virus-checking software that is up to date.

You agree to be fully responsible for the content of the material you provide by writing a review. You also allow us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be filtered and not displayed immediately, but we do not guarantee that all content will be checked, and we are not responsible for third-party posts. Please email us here if you have a complaint about any of the posts. We reserve the right to not publish or remove any comment that we believe is unlawful, defamatory, racist, or libelous, incites hatred or violence, is harmful to people, institutions, religions, or people's privacy, may harm minors, is harmful to trade marks, patents, or copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. Because this website is open to the public, any information you consider confidential should not be put here.

Links to other websites or resources managed by third parties may be found on our Website. We are not responsible for the content, accuracy, or availability of any pages that are not part of our Website. We do not endorse or accept responsibility for the privacy policies of such websites, including (without limitation) any advertising, products, or other materials or services on or available from such websites or resources, nor for any damage, loss, or offense caused by or in connection with the use of or reliance on any such content, goods, or services available on such external websites or resources.

All product descriptions on our website are believed to be accurate at the time of posting. We also make every effort to appropriately reflect our products on our website; nevertheless, colors and quality may vary depending on your monitor's display. All weights and measurements are estimates.

The Company will not be liable for any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property as a result of or arising from your access to, use of, or browsing this website, or your downloading of any content from this website.

Gemaee, its officers, directors, employees, shareholders, affiliates, agents, successors, assigns, retail partners, or any other party involved in the creation, production, or transmission of this website will not be liable to any party for any indirect, special, punitive, incidental, or consequential damages (including, without limitation, those resulting from lost profits, lost data, or business interruption) arising out of the use, inability to use, or inability to access this web site. The above-mentioned restrictions of liability are in addition to any other limitations of liability that may exist.

The limits of liability set out above do not apply to the extent that they are prohibited by law. Please check your local laws to see if there are any such restrictions.

You accept that your sole recourse if there is a problem with this website or its content, is to stop using it. If you have a problem with any of the products or services you have purchased on or through this website, you agree that your only recourse is to seek a warranty from the manufacturer of such products or the supplier of such services or to return and refund such product or services following the returns and refunds policies posted on this web site.

This site may contain inaccuracies, typographical errors, or other problems. The material on www.gemaee.com is not guaranteed to be uninterrupted or error-free.

Except in the case of death or personal injury caused by our negligence or as required by law, we, our affiliates, employees, directors, officers, agents, or suppliers will not be liable to you or any other person for any indirect, special, incidental, or consequential losses or damages of any kind arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill, or loss of use of the Website. Without limiting the foregoing, we will not be liable for any amounts in excess of the amount you paid for the product(s) on which the claim is based.

Nothing in this Agreement is intended to limit or restrict any legal rights you or we may have. We are committed to upholding individual rights recognised in relevant legislation, including but not limited to moral, cultural, and religious rights.

You agree to defend, indemnify, and hold us, our directors, agents, affiliates, licensors, and suppliers harmless from and against any and all claims, damages, costs, and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use of the Website by third parties accessing your account as a result of your action or inaction.

You understand and agree that these Website Terms are the last and only agreement between us regarding your use of the Website and any purchases you make via the Website, and that they replace and govern all previous proposals, agreements, or other communications.

Nothing in these Website Terms should be regarded as establishing any kind of agency, partnership, or other joint venture between us.

Any omission or delay by any party in exercising its rights or remedies under these Website Terms will not be regarded as a waiver of those rights or remedies. These Terms establish a set of rights and remedies that are cumulative and not exclusive of any other rights or remedies allowed by law.

If any term of these Website Terms is found to be invalid or unenforceable, the remainder of the Website Terms (or portions thereof) will remain in full force and effect.

The copyright and trademark rights of Gemaee apply to all material on this website, including but not limited to texts, photos, graphics, software, audio clips, video clips, and animation files, unless otherwise stated. As a result, without Gemaee's prior written approval, the material on this website may not be copied, reproduced, changed, posted, communicated, or distributed in whole or in part in any manner. All rights reserved.

Gemaee makes no representation or warranty as to the website's proper functioning order or condition, its fitness for use, or that its usage will be error-free or uninterrupted. All information or content on this website is supplied to you "as is," with no explicit or implied warranties of any kind, including, but not limited to, warranties or conditions of merchantability, fitness, quality, durability, or appropriateness for a specific purpose, or non-infringement.

These Website Terms are available in two languages: English and Arabic. If there is a discrepancy between the English and Arabic texts, the English text will take precedence.

The laws of the United Arab Emirates and the laws of the Emirate of Dubai govern these Website Terms, and all disputes arising hereunder are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.